atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems NEC Electra Elite – voicemail problem

Couple of days ago the voicemail stop working on a NEC Electra Elite 48/192 system; it rings and never goes to voicemail. The BCLR led light is red after the system boots up and it does not switch to green. According to info on internet that I can find: Red - Not Used
Idle
status
DOS started
(VM not ready)
Green
VM running
Orange
Error

Any help would be appreciated.

Try powering off the Elite phone system, wait 5 minutes, then slide the make busy switch down. Pull the Elitemail card from it's slot & re-seat it. Wait 5 more minutes, then slide the make busy switch back up. Wait 5 more minutes, then power up the Elite phone system.

Does the Elitemail have a "hardrive"? If so, does it make abnormal "squeeling, whining, or "clanking" noises? If so, your drive may be shot.

FYI...the CPU battery on the Elite series, or any phone system, needs to be replaced every 2-3 years. I have seen the battery last for almost 5 years, however, you may lose your Elite's database when you power off the KSU.

If the Elitemail boots up with led's 1-4 lit red then hangs...you may be able to connect with cosessions & resolve any database errors.

Good luck!

Thank you. I have restarted the system as you recommended and voicemail works.

I will check with company and see if they ever replaced the backup battery.
Can I backup Elite's database if I do not have software that came with it?
Do you know where will I be able to find software?

Thank you again.