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Joined: Apr 2009
Posts: 194
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OP
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Joined: Apr 2009
Posts: 194 |
STS keeps shutting down during the day. I pulled out the cards, VM, Trunk, Trunk, expansion cabinet,one at a time, and then left the site for hours at a time. system kept shutting down. I replaced the KSU. System shut down again within 24 hours. System always comes back up within minutes. All programming is retained. So to be clear, I would pull one card and leave the site. Customer would say system went down. I would return, replace the pulled card. Pull a different card, leave the site. System would go down. I then returned after KSU replacement and took power supply out of UPS and put it in a Name brand surge protector/ UPS, but only in the surge side.
Telesystems technician
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
so is it still shutting down with the new UPS ?
what happens if you pull the Ups power plug from the wall , does it stay up or re set ?
Skip
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Serving SW and West central Fl since 1984
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Joined: Jan 2005
Posts: 15,367 Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,367 Likes: 12 |
I had one doing the exact same thing a few weeks ago. I did the same thing with pulling cards, but it didn't make any difference. The KSU ended up needing to be replaced.
I had another one that did fine after I defaulted it and reprogrammed from scratch.
Ed Vaughn, MBSWWYPBX
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Joined: Apr 2009
Posts: 194
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skip555, i have the KSUU now only plugged into the surge protection side of the UPS
Telesystems technician
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
I would pull the UPS power cord from the wall and see if the switch to battery power is seamless or whether there is a slight delay causing the system to reset
Skip
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Serving SW and West central Fl since 1984
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Joined: Apr 2009
Posts: 194
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Skip read the above carefully. I am not utilizing the battery backup now, just the surge protection.
Telesystems technician
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
why would you do that ?
I would use the battery side of the UPS being sure it provided continuous power or nothing at all particularly for troubleshooting a issue like this
Skip
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Serving SW and West central Fl since 1984
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Joined: Apr 2009
Posts: 194
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I changed power from one UPS that the site had, and plugged into another UPS the site had right next to the other one ( in the congested server room)
There was no backup outlet available due to a power brick plugged in to one outlet. Any how, ever since the change system has stayed up. It has been 4 working days.
Telesystems technician
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
I changed power from one UPS that the site had, and plugged into another UPS Great! Now that you have no more outages, it suggests that you are having brief power outages. This is what Skip's ideas addressed.
- Dave S. -
You can never appease your ideologue opponents.
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