|
|
|
|
Joined: Sep 2008
Posts: 6
Member
|
|
Member
Joined: Sep 2008
Posts: 6 |
I have a STSe system with 18 phones. We have had to move one station to the other side of the office. The wiring was changed on our punch board and the phone switched to the new port. For some reason I am continuing to get this message on the screen:
LKD 24D V0.6H
SCOUT- DX V1.1 OK Sync
I also have had one other station read this message in the process of switching the wiring. This station has apparently had this error message before, which resolved after about a week; however, I do not want to wait that long. What do I need to do to fix this problem?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2005
Posts: 971
Member
|
|
Member
Joined: Sep 2005
Posts: 971 |
-TJ-
|
|
|
|
|
Joined: Sep 2008
Posts: 6
Member
|
|
Member
Joined: Sep 2008
Posts: 6 |
I had already gone ahead and redone the wiring before I posted this. Is there anything else that I might need to do?
|
|
|
|
|
Joined: Sep 2005
Posts: 971
Member
|
|
Member
Joined: Sep 2005
Posts: 971 |
Did you check it at the amp cable where it comes out the ksu?
Do you have the proper amount of DTIB cards in system?
You stated you had move the wire, but still double check your work.
-TJ-
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
The phone has power but is not connected to an active port. Are you sure all DTIB cards are programmed into the system?
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Sep 2008
Posts: 6
Member
|
|
Member
Joined: Sep 2008
Posts: 6 |
The extension was working fine before the phone was moved to a different port. I do not think that I have an issue with the DTIB cards, but I do not know how to check that.
|
|
|
|
|
Joined: May 2002
Posts: 17,735 Likes: 25
Member
|
|
Member
Joined: May 2002
Posts: 17,735 Likes: 25 |
Originally posted by cpgatlin:
The extension was working fine before the phone was moved to a different port. That's the whole point. If you don't need the old port just move your jumpers to it. If I'm following you.
Retired phone dude
|
|
|
|
|
Joined: Sep 2008
Posts: 6
Member
|
|
Member
Joined: Sep 2008
Posts: 6 |
The same extension is being used, therefore I switched the jumpers from the old port to the new port.
|
|
|
|
|
Joined: May 2002
Posts: 17,735 Likes: 25
Member
|
|
Member
Joined: May 2002
Posts: 17,735 Likes: 25 |
If the same extension number "port"(not the phone) is being used you would have only had to move the jumpers on the station end. Is that what your saying? The port is the physical appearance on the block out of the KSU. So if you actually did change "ports" it may not be equipped. If all you changed was the station end you're back to wiring.
Retired phone dude
|
|
|
|
|
Joined: Sep 2008
Posts: 6
Member
|
|
Member
Joined: Sep 2008
Posts: 6 |
The extension port that is on the block out of the KSU was not changed. It is extension 117, and remains 117. What was changed was which jack the wiring went to off of the block to connect extension 117 to the correct phone.
|
|
|
|
|
|
|
sts pft
by davetel - 01/14/25 01:31 PM
|
sts pft
by davetel - 01/11/25 06:42 PM
|
|
|
Forums84
Topics94,462
Posts639,668
Members49,825
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (juno),
66
guests, and
40
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
