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Joined: Apr 2007
Posts: 17
Member
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Member
Joined: Apr 2007
Posts: 17 |
I have a real issue with trying to get the sts to talk to the softswitch, everything looks normal on the pri card but i cannot make a call out. I have postponed the cut twice trying to solve the problem. has anyone installed a working pri from a sonis softswitch. I have tried to use the regular pri card and the modified card from vertical, same results. any help would be greatly appreciated.
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Joined: Jan 2005
Posts: 15,391 Likes: 14
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,391 Likes: 14 |
Larry, you are going to continue to have this problem. The issue of soft switches has been discussed at great length here for at least a year. Use this site's search feature for "soft switches", then read and weep.
If you have the service provider disable name delivery on the caller ID information, it may be somewhat stable. The problem is that soft switches send more characters in the name field than the industry standard. In the case with Vodavi systems, each time this occurs, the extra data is dumped into a buffer. Once that buffer fills, the system stops taking calls.
Sherri at Vodavi (the manager of technical support in Phoenix) has confirmed that the STS/STSe will not work behind a soft switch. Last I heard, they will not be changing anything in the hardware because it is not the system that is at fault. It is the CG's running soft switches who don't know what they are doing that is causing it.
It's not just Vodavi systems. This problem affects all brands, just in different ways. Even if you are able to get voice to work, you will have lots of trouble with analog data, like fax or modem connections. VoIP (soft switch) doesn't support analog data very well, if at all.
When we switched service providers at my office on an XTS, the former provider was using a DMS500 switch and everything worked great. When the new service provider came along using a soft switch, it was a complete failure. Once they changed our service over to their 5ESS, everything was fine. By the way: We didn't have to change a thing on our end.
Ed Vaughn, MBSWWYPBX
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