Out of Country calls incoming

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Out of Country calls incoming #213960 08/18/08 10:32 AM
Joined: Apr 2008 Posts: 5 Tempe, AZ C1T rob Member
C1T rob Member Joined: Apr 2008 Posts: 5 Tempe, AZ	We have a Vodavi STS system that is recieving calls from out of our country (USA) The in skin voice mail does not recognize the digits. What would be a better solution for Voice Mail system that will allow for out of USA tone recognition? Thanks

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Re: Out of Country calls incoming #213961 08/18/08 01:46 PM
Joined: Jan 2005 Posts: 15,391 Likes: 14 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,391 Likes: 14 Fayetteville, NC	Nothing, really. There is nothing wrong with the voice mail itself. There is no uniform (international) tone plan to speak of, however DTMF is almost there. I think that if anything, your system simply isn't "hearing" the tones. You might try adjusting the CO transmit level DOWN to make your ports more tolerant of low-volume tones coming in. Do this in flash 40, page B. This issue is more complicated when you are using POTS lines. With a PRI, the loss is much lower, if at all so the system will have higher levels of tolerance for far-end tone distortion. Ed Vaughn, MBSWWYPBX

Re: Out of Country calls incoming #213962 08/19/08 01:25 AM
Joined: Dec 2005 Posts: 651 Likes: 1 Lexington, S.C. adteldon Member
adteldon Member Joined: Dec 2005 Posts: 651 Likes: 1 Lexington, S.C.	I agree with Ed. Although I seem to remember that you can go in through windba and adjust the handset volume on the voice mail ports. I don't like adjusting the transmit levels on co lines personally, but either way should work if it is a volume problem. Then again, I may be recalling the way to turn up handset calls for a Talk Path. "I thought I was wrong once, but I was mistaken"