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Joined: Sep 2008
Posts: 2
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Joined: Sep 2008
Posts: 2 |
I have a customer with DK424 c/d 4.3. They have 1 PRI set up as NI-1, no caller ID name. I have programmed these many times, but am having an issue where about 5 percent of their calls will fail dialing out. The telco has told me the system is not using the E164 protocol on outbound calls. I think I have the correct dial plan set up. Could anyone push me in the right direction? Thanks
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
I always use NI-2 national
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Joined: Feb 2005
Posts: 1,037
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
have provider switch it..
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Toshiba told me they don't support NI1....Only NI2
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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
Yep, Yep, Yep. They are all correct. Change to NI-2
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Joined: Sep 2008
Posts: 2
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Joined: Sep 2008
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I was always told NI-1. Change to NI-2, but I do need to tell them no caller ID name correct? Thanks for all your help.
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
That is correct; no name, number only.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Dec 2006
Posts: 810
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Joined: Dec 2006
Posts: 810 |
The DK can't handle PRI calling name. If the system even sees it in the call setup message, the call will fail.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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