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Joined: Jun 2006
Posts: 61
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Joined: Jun 2006
Posts: 61 |
My first ACD install on the CIX, Got the ACD working fine, the agent log in the available key lights up, problem is when the supervisor logs in her available key doesn't light up. any help
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Joined: Jun 2007
Posts: 627
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Joined: Jun 2007
Posts: 627 |
open level2 tki. go down the list of phones until you find the problem phone. Make sure it is not set to a analog phone, also set the display. Clicking the sync system button may fix the issue as well.
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
The available/unavailable key only lights when the agent is unavailable. Also a supervisor can log in and choose not to accept calls.
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Joined: Jun 2006
Posts: 61
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Joined: Jun 2006
Posts: 61 |
Thanks MJ, the supervisor's phone was set for analog I corrected that and the display type and all is well..That also fixed the staus and monitor problem.
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sts pft
by davetel - 01/14/25 01:31 PM
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sts pft
by davetel - 01/11/25 06:42 PM
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