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Joined: Aug 2008
Posts: 1
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Member
Joined: Aug 2008
Posts: 1 |
Hello,
A colleague and I are working on a remote phone system in our office and I am getting the following error message from eManager when trying to connect to the pbx: "Fail to connect to CA, xxx.xxx.xxx.xxx : No Reponse from Device". I can ping the device and the associated voicemail device which is on the next incremented IP. I can even manage the Strategy voicemail with no problem. When I run an nmap, I can see all the same ports open as our working CTX devices, which is only port 21, I believe. The ping reponse time is relatively high, at 355ms average, and I do drop about 6% of packets. Would that cause problems? This setup did work at one time and for unknown reasons, I just get that error message all the time.
Will a restart of this system fix the problem?
I am using eManager version 4.10A34. The CTX 100 is some version between AR3.10MK057.00 and AR4.20M.00. Sorry about the ignorance of my post as I am not a real phone administrator.
Thanks
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Joined: Jun 2005
Posts: 2,719 Likes: 7
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Member
Joined: Jun 2005
Posts: 2,719 Likes: 7 |
The version of the phone system is important because there has been a problem with the admin of the processor locking up, especially when connected to a Stratagy ES.
For systems with 3.XX software, it was supposed to be fixed with ver 3.10 MK050.If you have ver 4.XX on a neweer processor, you would need to update the software to the latest 5.20 to fix it.
In the mean time, if it is a lockup issue, cycling power to the phone system should fix it for now.
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sts pft
by davetel - 01/14/25 01:31 PM
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sts pft
by davetel - 01/11/25 06:42 PM
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