Business Phone Systems

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#149539 09/09/11 06:13 AM
Joined: Sep 2011
Posts: 2
jwshep Offline OP
OP Offline
Joined: Sep 2011
Posts: 2
From time to time our pots lines have trouble either static or no dial tone. Is there a way from an extension to select each line to dial out on?

Currently we have the user tell us when they have the trouble, use BCM monitor to see which line the user has in use and then use a butt set on the splice block to test.

Also is there an easy way to deactivate the line until the issue is resolved?


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#149540 09/09/11 07:29 AM
Joined: Nov 2003
Posts: 1,310
Joined: Nov 2003
Posts: 1,310
You can program each line appearance individually on a set for temporary troubleshooting issues.

You can remove a line from the Pool Group (change to "Public") to de-activate it.

D. Ocean
Miami, FL
#149541 09/12/11 02:57 AM
Joined: Sep 2011
Posts: 2
jwshep Offline OP
OP Offline
Joined: Sep 2011
Posts: 2
Thanks for the help!

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