atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Building a CCR tree

It's been a really long week and the toping for the day was a simple couple changes to a customer's Call Pilot. CCR tree is as follows. 1=menu, 2, 3 & 4=Xfer to extensions.
Under 1 (menu) I have 11 through 14 as transfer to outside phone numbers. Should be very simple right?
Options 2-4 are working as they should. Option 1 is set up as a menu with message recorded and then the extensions as above using Xfer, outside number, pool 1 and the phone number. When I press 1 during the main greeting I get "exiting the system, goodbye" after a pause. For the life of me I can not think of what I am missing. I have done this before and have never had a problem. Anyone have any ideas??

Thanks in advance.

Stephie

Did you double check the pool you are using? What string are you using? Have you tried with the 9, and without?

You didn't say what software version for CICS or MICS. But I will assume you have the correct version.

First - delete all pool codes & External Code.
Then set up destination and Routes.
Use Route with NO line/pool#.

Sometimes ccr trees never work like their supposed to. Doesnt sound like a pool code problem. Looks like she doesnt even get to that point. Did you try to recreate the tree or try setting up a whole different one. I had this happen before and thats what I had to do. I know its pain recording everything especially when the person who records it tend to giggle alot.do a test run first.

Also. are you using laptop or set programming? If you are going through the set, make sure you disable the tree to make changes, the re-enable.

Thanks for the replies. So far I have tried to set this up on 3 differnet CCR's. I have also set these up using the telephone admin and laptop. Locg, you are right, I do not even get to the menu so it can play their menu prompts so callers even know what to press. Again, I have press 1 for menu, 2 for ext., 3 for ext., & 4 for ext.. 2,3 & 4 work fine with no trouble but when you press 1 there is a few second pause (time out) and is says "exiting the system". Sorry to say, I am not sure what software is in CP or the MICS but I would not think it would matter for a simple menu. Also, I should add that there is nothing that prompts me saying imcomplete tree.
Thanks again for the replies so far.

Stephie

I may reading this all wrong, but isn't "0" the main menu, not "1"?

-When you go to edit Path 1 is your greeting still there?
-Did you set the Path to DISC rather than HOME?
-Do you have other options within Path 1, in otherwords do you ask people to press further single digits?

Sounds like she may need to record the menu prompts for option 1. Then path 1 breaks out to the transfer options 1.1, 1.2, 1.3, and 1.4.

Now it sounds like a software issue. Which system and vm versions are you using? you also might need to reintialize the vm.