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#145714 02/01/10 11:22 AM
Joined: Aug 2009
Posts: 7
OP Offline
Joined: Aug 2009
Posts: 7
How do I turn off the Call Pilot "voice" meaning...

I have my main greeting - "thank you for calling ABC company if you know your parties extension you can dial it anytime - to listen to this message and our options in spanish please press 1"

Now my ??? is - if no one presses 1 or anything the call pilot female voice comes on and says "Using the dial pad please enter the extension you wish to call, press # for the company directory, to leave a message press *, to reach the operator press 0"

In programming how do I turn that off, my customer does not want to hear the Nortel call Pilot female voice.

Any suggestions would be great.

Thank you.

Tampa Voip Systems
Nortel Phone System Service
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Joined: Oct 2005
Posts: 4,685
Likes: 4
Joined: Oct 2005
Posts: 4,685
Likes: 4
You have not recorded your greeting correctly. You have put all of your greeting in a company greeting. This is not the way to set up a Nortel voice.

The greeting should be split between a company greeting and a table instruction or a CCR. Without a table or CCr recorded, you will get the canned instructions from Norstar Nora.

I suggeset you take the time to read the CP setup and operation manual.

TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
Joined: Nov 2009
Posts: 21
Joined: Nov 2009
Posts: 21
Everything can be customized in Callpilot,, the prompt which u r getting doesn't seem to be right.

R u using an Callpilot application builder to build application ?

Moderated by  MooreTel, NTlayoff 

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