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Joined: Jul 2007
Posts: 32
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I have a customer that is having trouble transferring callers to VM using the F986 key that is programmed on sets.
The 3 sets having trouble are members of a ACD que
that receive calls via target trunks.The user presses the Tr to VM key,display says F986, then changes to "No party To connect".Calling party is still there.
I installed an ACD application 2 years ago and recall a Min/max number to dedicate channels for Acd.I do not have documentation to support my recollection.
This problem occurrs on 2 of the 3 agents 7324s.
The 3rd party has never had this problem.
Any ideas short of a reboot ? Reboot is only thing I can come up with.
Thanks in advance,
Taz
A D K
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
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Anything different in the setup of the two offending phones from the 3rd?
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jul 2007
Posts: 32
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Did check the obivious such as button programming, all the same. I will probably go the reboot route
next week.I believe that "no party to connect " means that there is a failure of the link (channel)
system selects.I am not sure how to test channels, used to know how to look at channels on the Nams.
I believe I need to get out the CD Rom.They are really valuable but I prefer manual.
Thanks
A D K
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Joined: Feb 2007
Posts: 2,473
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I have the same problem with NAM on Rel.4.1. All of a sudden Reception phone 7324 starts doing the same thing. Sometimes it comes with "No party to connect" message. After I removed Ringing from that phone it's became better but still a problem. have no clue what is going on. Sometimes it will ask for ext. but will put line on hold and will not released it. I am clueless.
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Joined: Oct 2005
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Makesure you have a free I/C path for F986 to function.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Feb 2007
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Yes I do. I have 5 of them.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Feb 2007
Posts: 2,473
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I did. Nothing changed. BTW it happened only on Operator's phone.
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sts pft
by davetel - 01/11/25 06:42 PM
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