Feature 900 codes not active

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Feature 900 codes not active #140330 09/09/08 08:24 AM
Joined: Jul 2008 Posts: 20 Sacramento, CA Duncan Cameron Member
Duncan Cameron Member Joined: Jul 2008 Posts: 20 Sacramento, CA	I am having difficulties finding the directions to reactivate the F980-F989 feature codes. I thought that I would use feature 903, see the codes, then press OK to accept the default codes. Feature 903 comes up as an inactive code. I forget what to do at this point. Thanks for the help.

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Re: Feature 900 codes not active #140331 09/09/08 10:08 AM
Joined: Dec 2005 Posts: 7,056 Fayetteville, NC Lightning horse RIP Moderator-Mitel, Panasonic
Lightning horse RIP Moderator-Mitel, Panasonic Joined: Dec 2005 Posts: 7,056 Fayetteville, NC	This is going to sound stupid, but do you have a working, powered up VM connected? John C. When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.

Re: Feature 900 codes not active #140332 09/09/08 10:17 AM
Joined: Jul 2008 Posts: 20 Sacramento, CA Duncan Cameron Member
Duncan Cameron Member Joined: Jul 2008 Posts: 20 Sacramento, CA	Yes the Call Pilot is powered up, otherwise I would not be able to receive the feature is not active message on the display. The system had been working fine for a little over 12 months before it "locked up" for lack of a better description. I am assuming that a power surge effected the unit somehow, even though there is a one year old Belkin unit installed.

Re: Feature 900 codes not active #140333 09/09/08 11:04 AM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	F903 is not a default code on the CP. This is probably a power supply issue. Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990

Re: Feature 900 codes not active #140334 09/09/08 12:06 PM
Joined: Jul 2008 Posts: 20 Sacramento, CA Duncan Cameron Member
Duncan Cameron Member Joined: Jul 2008 Posts: 20 Sacramento, CA	TeleMarv - You are good. That is one bit of info that I failed to include. The client was tellling me that the voicemail had been overheating periodically and shutting the system down. I have never replaced a power supply. Is this doable in the field without soldering involved? Thanks again.

Re: Feature 900 codes not active #140335 09/09/08 12:07 PM
Joined: Jul 2008 Posts: 20 Sacramento, CA Duncan Cameron Member
Duncan Cameron Member Joined: Jul 2008 Posts: 20 Sacramento, CA	One more note: My apologies to Lightninghorse. You were also right on the money. Sorry for not considering that possibility thoroughly. Thanks

Re: Feature 900 codes not active #140336 09/09/08 01:16 PM
Joined: Jun 2006 Posts: 8,735 Likes: 7 Sherbrooke, Quebec, Canada MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,735 Likes: 7 Sherbrooke, Quebec, Canada	They're Plug & Play in the real sense... Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!

Re: Feature 900 codes not active #140337 09/10/08 10:31 AM
Joined: Jul 2008 Posts: 20 Sacramento, CA Duncan Cameron Member
Duncan Cameron Member Joined: Jul 2008 Posts: 20 Sacramento, CA	New question: The end user tells me that they still receive a green light on the Call Pilot cabinet, when the power is plugged in. Is it likely that the power supply, if bad or not at full strength, would still have enough juice to light up the green lamp? I told the customer that I would check on this prior to ordering a replacement power supply. Thank you once again.

Re: Feature 900 codes not active #140338 09/10/08 10:51 AM
Joined: Jun 2006 Posts: 8,735 Likes: 7 Sherbrooke, Quebec, Canada MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,735 Likes: 7 Sherbrooke, Quebec, Canada	Many problems can be caused by a defective P/S. Just like my son, even though it won't work, doesn't mean it don't work at all. Besides a new P/S isn't going to break the bank. If the client is that cheap, can he really go without his VM ? Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!

Re: Feature 900 codes not active #140339 09/10/08 11:39 AM
Joined: Jan 2007 Posts: 1,026 kevhawk13 Member
kevhawk13 Member Joined: Jan 2007 Posts: 1,026	Most of the defective power supplies that I've replaced, the green lght was still on. It wouldn't boot up, but the power light would work.