atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems CP Operator Calls

Sometimes the Guru doesn't know everything. My turn to ask a question.

Does anyone know if there is a way to forward "0" calls to an external number while keeping a CCR tree running normally? I'd rather forward through the CP than doing an external forward at the reception set because that ties 2 lines.

External forward would tie up 2 lines even for the CP to do it.

Trying to use my imagination...........
Only thing I can come up with is set up a phone somewhere and make that phone the '0' out DN. Then do a call forward on that phone to the outside number.
Don't forget you probably have to set up routing for external CF......I believe?

Another thought.......
You would have to say in the message somewhere, but you could say, "For assistance" or "For an operator - please dial x" And then make that number the external transfer point in the CCR Tree.

But that again would assume that the caller is smart enough to listen to the prompts and dial x instead of 0.
But you could also make 0 your "REPEAT" digit.
Then if they are dumb enough to keep hitting 0 they would have to listen to the message again that says to press x.

It would still tie up two lines...

"Then if they are dumb enough to keep hitting 0 they would have to listen to the message again that says to press x."

Believe it not some would even do it several times.

NT the CP IS capable of doing hook flash centrex type transfer (I wish the CICS/MICS would do it as well) that does not tie up 2 lines.

This is a new install that never had a voice mail system before. I currently have it set up in a night CCR as "if this is an emergency press 1". 1 does an external forward to an answering service.

The problem is the customer has for years call forwarded their lines at night to an answering service where the caller was given an automated choice to either leave a message or in an emergency press 0 to talk to an operator.

I realize it's a matter of training callers to press 1 instead of 0, but change is not always welcome. I've suggested adding "please listen carefully as our menu has changed" to the CCR prompt, but that is meeting resistance from my customer. Callers are pressing 0 as soon they get the recording and going to the operator's mailbox instead of the answering service.

Sometimes you gotta say "this is the way it is now". I was hoping someone knew of a way to forward off prem operator calls.

I don't think you can use 0 as the repeat, but you can remove the DN from the attendant setting and turn off the GDM. This will cause 0 to repeat the menu. But in my case they want 0 to work during the day. That would mean going into F982 every morning and night to change those settings. Again not an option.

Are you saying that FEATURE 71(Hook Flash) will not work ?? That is how MICS/CICS does it.

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Yes you can.
But, for your cust - no good way to have it both ways, on for night and not for day.
Sorry I couldn't help. Good luck with that cust.

Originally posted by NTlayoff:

All Norstar voice mails use # as a link code. So in your call out string put #xxx-xxx-xxxx. You need to have centrex or three way calling at the CO.

In the dial 7 to external transfer out of a mail box use [ADD]#52xxx-xxx-xxxx

Marv - you missed my question.
You said, "the CP IS capable of doing hook flash centrex type transfer (I wish the CICS/MICS would do it as well)"

I was trying to find out why you said the MICS can't do it.
Yes, the CP uses the #.
But if you want to do it with the MICS - use F71.
Of course the CP does it with a dial string.
And I was assuming that with the MICS a person was using the phone and wanted to centrex transfer. Would they not use F71?

Otherwise I missed why you said you wish the MICS would do that. ?? :shrug:

Jim I meant as an external call forward function.

Something like F4F71xxx-xxx-xxxx So that the auto CF from a set doesn't take up 2 lines.

And thanks for the info on 0 as the repeat key, I'll have to try it sometime as a way to prevent callers from reaching the operator.