atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Call Pilot 150 - Greeting Problem

Products from our Sponsors

Print Thread

Rate Thread

Call Pilot 150 - Greeting Problem #140248 09/03/08 07:44 AM
Joined: May 2003 Posts: 582 Ocala, Gainesville and Central... LaneComm Member
LaneComm Member Joined: May 2003 Posts: 582 Ocala, Gainesville and Central...	We made some changes to a clients AA so we had to rerecord the greetings for Day/Night. First strange thing we noticed was playing back either day or night message only gave silence - we were trying to verify what was already there. So we rerecorded day/night and they played back okay - only problem is the system never recorded over and/or erased the preivious recordings so know you will hear the new recording and then the old recording (when you call in) if you wait to the end of the new one. Any idea's?

Nortel Phone System Service

Nortel Phone System Service in Canada

Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Re: Call Pilot 150 - Greeting Problem #140249 09/03/08 08:12 AM
Joined: Aug 2006 Posts: 202 California Repairtech79 Member
Repairtech79 Member Joined: Aug 2006 Posts: 202 California	your greetings may be in a ccr tree under path 0 try looking in one of the ccr tree's for your greeting or it may be recorded in the AA menu

Re: Call Pilot 150 - Greeting Problem #140250 09/03/08 08:58 AM
Joined: May 2003 Posts: 582 Ocala, Gainesville and Central... LaneComm Member
LaneComm Member Joined: May 2003 Posts: 582 Ocala, Gainesville and Central...	Okay we will double check - just seems strange that is that were the case why would it play both?

Re: Call Pilot 150 - Greeting Problem #140251 09/03/08 11:54 AM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey	If CCR tree is Enabled then nothing strange is happening. You recorded AA Greeting then CCR's Greeting starts playing.

Re: Call Pilot 150 - Greeting Problem #140252 09/04/08 05:46 AM
Joined: May 2003 Posts: 582 Ocala, Gainesville and Central... LaneComm Member
LaneComm Member Joined: May 2003 Posts: 582 Ocala, Gainesville and Central...	Problem solved - you guys were right.

Re: Call Pilot 150 - Greeting Problem #140253 09/05/08 07:09 AM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	Thanks for the update and feedback. Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990