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Joined: Oct 2006
Posts: 1,411 Likes: 6
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Joined: Oct 2006
Posts: 1,411 Likes: 6 |
BCM 400, ver 4.0
Voicemail version 41.02.03.22
I have a user that has three saved messages. when she tries to play the messages, nothing is heard. The system voice prompts then give the standard options to go to the next message, etc.
I've tried turning mute on, and lifting the handset, but I can't hear the message. The event log says "play voice failed", among other things.
Is there any way to retrieve these messages?
Thanks.
Jim
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Joined: May 2007
Posts: 231
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Joined: May 2007
Posts: 231 |
how about u try and forward to another mb
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
I think you have a stupid silence instead of message. Try press 8 to delete that "message" during the playback.
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Joined: Oct 2006
Posts: 1,411 Likes: 6
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Member
Joined: Oct 2006
Posts: 1,411 Likes: 6 |
The user claims she listened to a message, then hung up, thus saving the message. We were able to deletee the silent message. We'll watch for it to happen again. So far only this one user. Makes you wonder :-).
Jim
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