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Can I have service observation on a MICS system. R4. Thanks Tony
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Nortel Phone System Service in Canada
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Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Sorry, the answer seems to be no. Guess I'll need a Viking or Dee's unit on the Nortel set's. Thanks
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What is service observation... another name?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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I think service observe is call monitoring?
"If at first you don't succeed, keep on sucking till you do succeed." - Curly Howard
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Originally posted by bodie:
I think service observe is call monitoring? Yes.
D. Ocean
Miami, FL
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Sorry Marv, call monitoring is the name used in Nortel, I think Lucent or Avaya use the term service observation. Back to the ? can MICS do that. A supervisor listen in on a call of an agent and monitor that person with out them knowing it. If need be then go into that call and help that person or persons if they need it. I was hopeing that I wouldn't have to use Viking or Dee's equipment to accomplish this.
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Joined: Oct 2005
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You'll have to upgrade to 6.1MR or higher and you can silent monitor hunt group calls.
7.1 with a Call Pilot 3.1 and you can silent monitor Call Center calls.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Former Moderator-Nortel
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Hey Marv: I have never used Call monitoring.
Just wondering, when monitoring can the Supv "break into" the call and start talking???
Or is it listen only.?
If CON is the opposite of PRO
Then what is the opposite of Progress?
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thornhil,
I have a couple of malco units in stock. drop me a pm if you could use one.
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sts pft
by davetel - 01/14/25 01:31 PM
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sts pft
by davetel - 01/11/25 06:42 PM
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