Flashtalk 4 ring back to operator

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Flashtalk 4 ring back to operator #140140 08/26/08 02:16 AM
Joined: Jun 2008 Posts: 137 Saint Louis AndrewWTI Member
AndrewWTI Member Joined: Jun 2008 Posts: 137 Saint Louis	We have a Flashtalk 4 on a CICS onsite. Everything is working fine except the fact that when a call is sent to VM it rings back to who ever sent the Call. For expample: The operator (101) will send a call to VM (102), it rings the extension (102) 6 times. Rings back to the Operator (101) 1 time, then goes into (102)... Any ideas on what is going on? If you do how could it be fixed?

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Re: Flashtalk 4 ring back to operator #140141 08/26/08 02:37 AM
Joined: Apr 2001 Posts: 1,390 AZ rustynails Member
rustynails Member Joined: Apr 2001 Posts: 1,390 AZ	cfna not set on ext(s) properly.

Re: Flashtalk 4 ring back to operator #140142 08/26/08 03:02 AM
Joined: Jun 2008 Posts: 137 Saint Louis AndrewWTI Member
AndrewWTI Member Joined: Jun 2008 Posts: 137 Saint Louis	so basically he just has to go back in and change the programming around then. I'm unfortunatly not a tech but I am looking to learn as much as I can. That means staying here till 7-8pm working with the owner testing equipment and what not. And reading as much as I can on here in my spare work time. Thanks..

Re: Flashtalk 4 ring back to operator #140143 08/26/08 03:43 AM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	Quote Originally posted by AndrewWTI: And reading as much as I can on here in my spare work time. Thanks.. Not to be malicious and no bad intent intended but, try reading the manuals, FIRST. Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990

Re: Flashtalk 4 ring back to operator #140144 08/26/08 03:46 AM
Joined: Jun 2008 Posts: 137 Saint Louis AndrewWTI Member
AndrewWTI Member Joined: Jun 2008 Posts: 137 Saint Louis	yeah my guy is in chicago and has the manuals...He just likes to ask me why things arnt workign right.

Re: Flashtalk 4 ring back to operator #140145 08/27/08 12:41 AM
Joined: Jun 2008 Posts: 30 Staten Island, NY CTCINY Member
CTCINY Member Joined: Jun 2008 Posts: 30 Staten Island, NY	It actually sounds like maybe the transfer callback option is set to less than the number of rings on the CFNA/CFB. Check it out and make sure its more than the CFNA

Re: Flashtalk 4 ring back to operator #140146 09/01/08 08:06 AM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey	I think that Call back option is the same number of CFNA that is why it's rings back once on Transferee and then end up in MB.

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