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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
pimpin-tl, the result is............. John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Nortel Phone System Service in Canada
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Joined: Jun 2007
Posts: 15
Member
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Member
Joined: Jun 2007
Posts: 15 |
Sorry guys was in Alaska on vacation for a while. The ATA II was defective. As soon as I got a replacement and installed it, it worked like a charm!
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Joined: Jun 2006
Posts: 8,734 Likes: 5
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,734 Likes: 5 |
Thanks for coming back with the result....too often we never hear again.
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
And I, and probably a 'few' others are jealous re the vacation destination. Want to go to Alaska once before I die, but prospects are not good. John C. (not Garand)
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jun 2007
Posts: 15
Member
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Member
Joined: Jun 2007
Posts: 15 |
Well, an update. The device has been working fine till now. Now it seems to stop working and the only way to get it to work is to unplug the actual RJ11 from the input (the phone system) side and plug it back in. The device then gives us a dialtone. Anyone have any ideas why this might be happening?
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Joined: Aug 2004
Posts: 9,169 Likes: 18
Admin
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Admin
Joined: Aug 2004
Posts: 9,169 Likes: 18 |
I'd unplug the station side of the ATA not the phone system side to see if dialtone is coming through the ATA but being held up by a short/off hook condition on the station side.
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Joined: Jun 2007
Posts: 15
Member
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Member
Joined: Jun 2007
Posts: 15 |
Not exactly sure what you are trying to say. I unplugged the system side and plugged it back in and it made it start working again. When I unplugged the ATA itself before doing this and plugged it back in it didn't fix the problem.
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Joined: Aug 2004
Posts: 9,169 Likes: 18
Admin
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Admin
Joined: Aug 2004
Posts: 9,169 Likes: 18 |
You have a sytem feed into the ATA. You have a station feed out of the ATA. If the station side shorts or goes offhook it will pull dialtone through the ATA. IF there is no dialtone it could be because it senses the station is still in an offhook condition. By unplugging the station side you eliminate this possibilty. If you still don't have dialtone after unplugging the station side you have eliminated a field trouble and have to look at the ATA itself.
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Joined: Jun 2007
Posts: 15
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Member
Joined: Jun 2007
Posts: 15 |
Well I believe by unplugging the power from the phone (portable phone itself) took care of this hook issue on that side. It didn't clear up after I plugged it back in. The only time it clears is when I unplugged the phone cable from the system feed.
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Joined: Aug 2004
Posts: 9,169 Likes: 18
Admin
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Admin
Joined: Aug 2004
Posts: 9,169 Likes: 18 |
Unplugging power to a portable phone base still leaves the base in the equation, the jack, the cable, etc. If you don't unplug the service at the ATA you have accomplished little to troubleshoot. Good luck.
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