atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems "1" shows on my Nortel 7208 and 7310 phones all the time

We just update our Nortel Meridian system that was installed in 1996 to PRI service so the software was updated to 6.1. Also the voice mail was updated to 4.1.

Since the upgrade every few weeks one phone or another will have just the number "1" on the display all the time. Usually it is the time or "Messages for you" that is displayed.

Unplugging and plugging the phone does not fix it. I have to get another phone, plug that one in and wait for the phone to come on line, then plug the old one back in again. I always use the same model phone for the temporary swap so I don't mess up the programmed buttons for the extension.

This has happened to 5 different phone in the past 3 months. None of them have done it twice so far. Some were 7208 phones and some were 7310 phones.

I've heard of this problem a few times
and I believe it was a call park issue.
I also remember it having something to do with a particular version of 6.1
If you do a search on the number "1"
or "call park" you may find your answer.

I checked another technical site and borrowed this. So, unless your software has MR on the end of the software version it could be you have a buggy software

ITAS SRN – 026 NA EXCERPTS only
August, 2004

Norstar MICS 6.1 MR wi 6.10 and CICS 6.1 MR wi 6.10 were released to the installed base in August 2004 as a maintenance release. SRN 02x replaces SRN 024 (MICS/CICS 6.1 MR wi6.05). This new release incorporates several fixes to the core software. A replacement process is in place and described below.

Issues resolved in MICS 6.1 MR wi 6.10
A frozen set display and subsequent failure of parking calls (F74) and retrieving parked calls can occur when picking up the handset during dialling of a number starting with the Park Prefix. A scenario where T1 E&M channels were locking up. A supervisor silent monitoring a hunt group call performs ‘join’, ‘leave’ and then ‘exit’ functions but remains connected to the call. Callers transferring through CAA (Centralized Auto Attendant) on NVM to the remote site get ‘dead air’ or an incorrect mailbox. PRI calls tandeming through the KSU via the ‘Auto’ DN’ or ‘DISA’ DN do not get completed when the caller paused during the dialling of the outgoing call.


Issues resolved in CICS 6.1 MR wi 6.10
A frozen set display and subsequent failure of parking calls (F74) and retrieving parked calls can occur when picking up the handset during dialling of a number starting with the Park Prefix. A supervisor silent monitoring a hunt group call performs ‘join’, ‘leave’ and then ‘exit’ functions but remains connected to the call. Callers transferring through CAA (Centralized Auto Attendant) on NVM to the remote site get ‘dead air’ or an incorrect mailbox.

the only fix is to replace the version of software with the latest 6.1. When ever i order i make sure in my request they are sending the latest, since there are a lot of these out there that are still being sold from a "grey sales" standpoint.

~n

I think it's a little underhanded, to say the least, that there are vendors out there that are still selling these software releases even though they're probably fully aware that they have issues. Maybe whoever sold you this software should be posted in the hall of shame if they don't resolve this for you.

I believe there was a bug in one of the rel of 6.1

When someone dials a 1 and then hangs up the set will lock up.

That was it....

I just dialed 1 then hung up the receiver (Not by pressing Rel) and the set now has a 1 stuck on it.

Well at least now I know what is causing the problem. What release should I have and how do I find out which one I have.

I thought the version number would be under Maintainance -> System Version but this says:

"SP: 30CQG05 NAT"

Is this correct?

Never mind.

I would rather not have the clowns that did this update back especially to do more updating or programming. I figured out that I can just do a "Feature *0" for a button inquiry and check a button and this clears up the display.

"SP: 30CQG10 NAT" is proper SW Ver.

Does anybody know the part numbers for the MR software, I really need the part number for the XC version of 6.1 MR.