Business Phone Systems

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Joined: Jul 2011
Posts: 1
Astynex Offline OP
OP Offline
Joined: Jul 2011
Posts: 1
I have a client that has an SX-50 installed at their office, they randomly have an issue where they will pickup the phone the line will connect but when they start dialing out nothing happens. i've not been able to consistently recreate the issue and it seems to happen on all of their extension's my question would be does this point to a hardware issue with one of the cards?

Yes i may ask stupid questions, but hey i'm sorry i wasn't a guru out of the womb
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056
Possibly, BUT have you checked ALL the trunks for operation? Also note that if they are using L/S lines, 'call crashing' may be a factor.

And 1 more ? Did they perhaps do away with 1 or more trunks while changing LEC's. Or because of the downturn in the economy?

When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.

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