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Joined: May 2005
Posts: 57
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OP
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Joined: May 2005
Posts: 57 |
Hello,
I have an IP office 500 and we are setting up an auto attendant that on a few selections will be forwarding calls off site, one will be to England. The question came up of who will be receiving the long distance charges, the caller or us. I always thought it was the caller but a few others say no. Any help on this would be much appreciated.
Thanks in advance
Tom
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Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
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Joined: Dec 2005
Posts: 9,138 Likes: 5
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,138 Likes: 5 |
Long distance charges should be billed to your company, because the calls to England are being forwarded by your IP Office system....using your service....not the phone line/service of the originating callers.
I Love FEATURE 00
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Joined: May 2005
Posts: 57
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OP
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Joined: May 2005
Posts: 57 |
Thanks for the quick answer, that was exactly what we were hoping for!
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
just add to Paul's answer . I call you from Fl and get forwarded to England , I'm billed for the call Fl to MA you get billed for the hop across the pond
Skip
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Serving SW and West central Fl since 1984
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
The rates for Europe can vary as well depending on if its a land line or mobile number. Right now we pay 8 cents a minute for a call to Germany, but its 25 cents a minute if it is to a mobile number. Just something to check into.
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Joined: May 2005
Posts: 57
Member
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OP
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Joined: May 2005
Posts: 57 |
Thanks for all the great info!
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Just to add to what has been said, you may want to look at putting in some WWW lines, SIP, Vonage, heck even magic jack and then setting up LCR in your IPO.
Just a thought.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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