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Joined: Aug 2011
Posts: 352
Member
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Member
Joined: Aug 2011
Posts: 352 |
Just a general queston for folks.
About how long do you figure it takes a company to adapt to a new phone system. I'm thinking SMB with maybe 12 -30 users.
Cheers!
-B
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Joined: Aug 2006
Posts: 1,802 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,802 Likes: 11 |
I usually tell them this:
"There is a learning curve. You're going to drop calls and lose people. It's just a fact. In two weeks time, you'll wonder how you got along without this new system. If.on the other hand, you're still struggling after two weeks or so, we may have to re-assess your position with the company."
Mostly works out pretty close to two weeks. Whether anyone gets fired or not is going to depend on how good a job you do training them.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
I agree, training is the key.
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Joined: Sep 2004
Posts: 4,213 Likes: 2
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Member
Joined: Sep 2004
Posts: 4,213 Likes: 2 |
Training and designing the system to be easy to use as possible. It should not be a college level project to learn to use a phone. A GOOD installing company will make this very easy. Simple things like duplicating numbering (where applicable) plans etc.
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