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Joined: Jun 2014
Posts: 14
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Joined: Jun 2014
Posts: 14 |
I have an SL1100, with 4 trunks.
lines 1 and 2 ring a virtual extension with a FWD on B/NA to an external number.
If the user has been talking on trunk 1 and wants to quickly answer trunk 2 they'd like to just press the line key for it. However, when pressed they get an error tone.
I'm thinking there must be a class of service setting to allow the user to answer the trunk, but i have no idea what it is.
A little help would be awesome. Thanks
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Joined: May 2003
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Are lines DIL to Virtual Ext?
If so, I don't think you could answer them on a line key.
Lines should ring a Group, then overflow to Virtual ext, I believe.
Or put VE on all phones that want to answer it.
Last edited by brokeda; 01/27/15 04:10 PM.
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Joined: Apr 2005
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We get old too soon, smart too late
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Joined: Apr 2005
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Also by default the virtual key is set to ignore when pressed, as a option you can try changing it to a DSS key.
We get old too soon, smart too late
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Joined: Jun 2014
Posts: 14
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Joined: Jun 2014
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I did as brokeda suggested and just put a VE key on the phones.
I'd thought of a CAP key but appearently you can't get one on an SL1100.
Thanks for your help guys =)
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Joined: May 2003
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Great. Glad we could help!!
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