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Joined: Oct 2011
Posts: 10
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Joined: Oct 2011
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Installed this about a month ago, have replaced the KSU, had AT&T replace the entrance cable (noise problem), have talked to NEC Tech Support, and have had the 2 lines that are not receiving CID changed from key to pots at the request of Centurylink. And Still not working oh and have checked the programming srveral time. At the end of my rope on this problem.
Looking for any suggestion.
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Joined: Oct 2012
Posts: 252
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I would assume that NEC already had you look at program 3121 to turn CID on for each line since this is not on by default. Have you confirmed at the demark that you are receiving CID with your test set?
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
are some lines receiving and others not ? if so swap the line position with one that is receiving if not have you tried a CID device before the system to confirm centurylink is sending CID ?
have you tried all the CID types in program 3121 ?
Skip
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Serving SW and West central Fl since 1984
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Joined: Oct 2011
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KenB yes I've checked that a couple of times on each line.
See this is why I come here you get fast responce.
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Joined: Oct 2011
Posts: 10
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Skip;
That I have not tryed I get to the customer site today and try all of them. Thanks much as I was losing what little hair I have left over this.
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Joined: Apr 2005
Posts: 2,515 Likes: 3
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Joined: Apr 2005
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Centurylink should change their name to Centuryhell-link. They are the worst to deal with.
We get old too soon, smart too late
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Joined: Feb 2007
Posts: 903
Retired Moderator
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Retired Moderator
Joined: Feb 2007
Posts: 903 |
This has been driving me crazy with some of the CLECs using soft switches. Normally it's no CID but sometimes it's one or more lines. Frog the lines around. You're likely going to find it's the lines. When it's happened to me I've never been able to get it fixed.
Keep us posted.
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Joined: Nov 2009
Posts: 237
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Have you tested the lines using a dollar store phone with CID straight out of the NID?
Jeff
Lead Field Engineer, MSCNS
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Joined: Jan 2009
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You need to test at the DMARC that you are or aren't receiving CID. If not, keep reporting the issue to the carrier.
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Joined: Oct 2011
Posts: 10
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Guys;
Sorry for the late reply been really busy for awhile(an loving it)
had as dans said centurylinkhell come out for a vendor meet and proved that the nec was working (swapped lines around)got one line kinda work still will not except cid from Verizon wireless phones.
at end of meet centurylink link tech told me "done all I can do, don't know what the problem is" so I'm taking a break and will start again when my head stop spinnng.
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