atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial phone system problems

Archive a copy of your database as a .dbr file and email it to me with some contact info. Either Jim or myself will look into your issue but somebody on site is going to have to be our eyes.

I've been out sick. But yesterday the tech said Vertical is going to send ANOTHER VM box. This one will not only replace the machine, but all of the cards as well.
If I am well enough to go to work tomorrow, I'll check into the .dbr file. Thanks guys

I'm very hopeful that the problem has been solved. They did not send another VM. The tech sent a certain log file to Vertical, which showed the station card was bad. Replaced that and I have not dropped a call. *knock on wood*
We'll let it run for a few days and see what happens...

So far so good!
Now I get to nit-pick a little about smaller problems. For instance, why does the caller ID not show up until after you've answered a call? When a call comes in, it says VM 3 calling (or one of the other 11 Voicemail lines). I understand that the call is being transferred via the VM, but it would be very nice to see who is calling before answering.

CID will only show on a ringing set. If your set does not ring the CID will not display until the call is answered.

Sounds as if the vmail answers the incoming call and then does a supervised transfer instead of a blind transfer to the extension.

RBF - the reason I ask is because sometimes the caller ID comes up before I answer. At least it did sometimes with the old VM box, but it was hit or miss.

Is that something I can change in the voicemail? If I recall correctly, all mailboxes were setup with blind transfer. Although that could have changed with this new VM box. I'll look.

Just to confirm, I just got a call where the caller ID showed up before I answered. Why does that happen on some calls and not on others?

Blind transfer is not on by default. Unless it was changed that could be your issue. Log into the voice mail and check your mailbox parameters.

It was set to 'wait for answer'. I changed it to blind and it works. Is there an easy way to change all of the mailboxes at once?