atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial phone system problems

I think they are right. In that screen shot you show information that does not make sense for a system setup as you describe. Also you have a dos based voicemail there. Why not the newer XP windows. So much more you can do with it. I am not sure but something does not sound right as far as the relationship of the dealer and comdial. If someone is taking on a project of the size you describe he should have a spare voicemail he can throw in for testing. It is rare I agree with tech support but it does sound like a config issue. With the right person there it should not take days to fix. If the dealer can not fix it call vertical comdial and get another dealer in your neck of the woods. I have helped you as far as I can. Really most of this troubleshooting is for techs only. Let me know the company you are dealing with and the person. I will give them a call.

Thanks

Jim

Also the fact that he left mailbox 10,11,12 etc leads me to believe he may be in over his head

Jim - thanks for your time and the call. The tech is back today and on the phone with Vertical tech support. I'll let you know the results.

The tech worked with Vertical all day going over the configuration. He said he submitted a report to them for review so they could determine if it is a configuration problem or hardware problem. He seemed to think they were leaning towards a hardware problem.

This morning I get several emails and calls saying that the phones aren't working correctly. If a person dials our main number, it just rings and rings. I went to check on the system and sure enough the vm box was locked up. I unplugged it for a minute and booted it back up. It started to answer calls for a few minutes and then went back to the blue loading screen, followed by a quick scroll of text on a black screen. The machine then completely rebooted. I unplugged it and the poor secretary at extension 1000 is answering all of the calls.

The reset is common after a reboot as it is synching up time across the serial link with the phone system. Wish I lived closer...

Well, Vertical is sending a new VM Box. Should be here Monday, the tech says. Which means it might get installed Tuesday.

Hope that fishing trip went well, RBF

Just got the new VM up and running. Tried a call, entered my extension, and it promptly disconnected.

Back to square one! AAAARRRGGGG

Hi,

Sounds like the configuration. Let me know if you need help

Jim

I'm thinking at this point that it is a problem with the configuration of the ports on the phone system. Apparently Vertical's techs can't figure it out...we may be giving you a call, Jim.