atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial phone system problems

I've got the trace going. I'm testing with my extension as to not bother folks (when a call really goes through) My Ext is 1009. I've called several times using my iPhone and have seen these results:

Dialed 1009 and only 11 showed up on the screen, which sent me straight to la-la land with hold music. No message, nothing but music.

Dialed 1009, 1009 shows received, but call is dropped.

Dialed 1027 (my boss's ext), only 102 registered on the screen and the call was dropped.

Dialed 1027, 1027 shows up on the screen but the call is dropped.

will try more when the lines aren't quite as busy.

This error just popped up on the screen:

SYSTEM ERROR: 5207 cannot go from 1021 to 888 - new box does not exist

A P trace gives this:

Dialing digits [!,,,1009]
Dialing digits []

Sometimes it says this:

Dialing digits [!,,,1009]
Line 3 progress result: 0A
Evt=0, On=0, Off=0, MaxSil=0, AnsDur=0, Con=0
Dialing digits []

More than once, I've dialed my extension, hold music comes on for a few seconds, then silence and I hear the digits being dialed, then the call is dropped.

I just tried to call and check voicemail and it hung up on me after entering the password.

There seems to be no rhyme or reason to this...

Do a DT trace for digits and translations...hate to bail on ya but I got 6 Grandkids waiting on their annual fishing trip to the coast. Maybe someone else can assist as I'll be checking in infrequently....Gone Fishin'.

Have a great trip and thanks for all of your help!

DT trace shows:
TRANSLATION try: [C@#xxxx#] [1] (No)
TRANSLATION try: [DDxxxxDD] [1] (No)
TRANSLATION try: [DAxxxx##] [1] (No)
TRANSLATION try: [DAxxxx#yyyy#] [1] (No)

and a lot more of the same, with different things in the brackets. A screenshot will be easier, I'll post one later.
If someone knows how to fix our issues, I'd be happy to pay... just shoot me a PM!

Hi,

It could be a bad dtmf receiver on the system. Have the tech do a dtmf test on all the recivers in the system. Is your voicemail hooked up to analog ports or is it ivpc?

Jim Hoey

SST Commuications
Long Island, New York

631 956 0100

ComdialJim - thanks for the reply. I'll talk with him about the DTMF receivers. Not sure how the VM is hooked up.

Here is a screen from a DT trace.