atcomsystems.ca/forum Forums VOIP Phones & IP PBX Networking VPN Tie Lines Possible?

I was paying an arm and a leg to be on voip and on a point to point so i switched to pots and a vpn to share between the 2 office locations after doing this i lost my tie lines i dont know much about it but can i get them back is there a way?

What type of system? What type of tie lines?

Well i have a telrad system and i have a vpn thats run over a t1 maybe theres like a pots voip converter that will let me use my pots to connect to the other location

First and foremost, slow down and take care when describing the problem. If you think that you're "lost" and "don't know much about it", imagine where I sit.

You've compressed a history of struggle with finding the right connectivity for your remote site AND a very loose description of the current setup and trouble ALL IN ONE LONG SENTENCE.

Please don't be put off; I'm not mean...just frustrated because I'd like to help.

Won't you try again, please? Start by naming the gear that's involved. It sounds like your phone system (what brand?) uses some kind of analog service to connect to the remote site. Are you sure that these are POTS and not OPX circuits? Also know that when phone guys talk about "tie lines", we are referring to a specific type of service. Non-phone people often use that term to broadly describe any number of possible voices services that might "tie" your two sites together. And while I understand all that, it doesn't change the fact that I need to know WHAT is broken before I can help you fix it.

I'm also wondering how the VPN plays a role with the voice piece, if at all. For all I know, you're IP-encapsulating voice with a MultiTech box and sending it over the LAN. On the other hand, you might be using the VPN for your computer network only.

originally i had voip lines that were connected to a telrad imagen system. i also had a point to point to connect the 2 sites. one is in nyc the other is in edison nj. The edison location was using the internet from the point to point so there was voice and data over both. According to verizon i was using a tie line to connect both sites with my telrad phone system. so i was able to call the main line in ny and use extensions for each site to speak to a specific person and within ny or nj i would be able to pickup the line hit the extention and it would go directly to the person. the point to point and t1 i was paying for didnt price out for me so i canceled both and ordered centrex lines from verizon and now i am only able to call them to their direct line and they can transfer me from there. i was told a voip gateway may help me accomplish my needs but i dont really understand any of it im assuming thats what a MultiTech box is. i am now on centrex lines and both sites are running separate t1 data with a vpn connection.

is this still unclear?

Do you still have the Telrad system at both sites? You say you are on Centrex lines, are they Centrex at both sites and with the same provider? You may want to check with your provider and ask if you can transfer calls via Centrex feature. Other than transferring, what other features did you lose? i.e. central voice mail, etc.?

I have telrad at both sites. the centrex my be at one sight but can easily be changed and i will call verizon again on the matter yes the other site lost voice mail as well.

Rafaelmann,

I would post this question in the Telrad section. You may be able to add a VoIP card that would connect both systems over your VPN. Since I don't know Telrad, I can't say for sure, but there are some very good Telrad techs that can tell you for sure. They may not check the "networking" section of this site.

Without knowing what kind or how many tie lines they were i.e. analog or digital e&m, it's hard to recommend a voip solution.