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Joined: Jun 2011
Posts: 2
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Joined: Jun 2011
Posts: 2 |
On a 440CT KSU WIN system.
I need to reset a voice mail access code for someone that was discharged from the company.
They have voice mail messages that we need to retrieve.
I have access to the system via HyperTerm. I do not have the GUI software. It appears to only be availble to people who attend a class and receive a dongle.
I have gone through the pdf they make available but cannot find the feature.
Thank you for any assistance.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Most VM systems that can have the PW for a mailbox reset, WIPE the messages upon reset.  I'd suggest you try to make friends with the X and get the password. Don't be surprised if $ is demanded.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Do you have a local WIN dealer that you work with. They can assist you with a password reset. If you don't have someone local, you can find an installer that could help remotely to fix this. WIN is not a popular system, so it might take some work.
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Joined: Jun 2011
Posts: 2
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Joined: Jun 2011
Posts: 2 |
Thanks for the suggestions, I have worked with some other systems NEC and Avaya, I have to say I can tell why WIN is "not popular". So far I am not a fan.
I have the PDF and I can see how to make changes such as assign stations to ports ans change station settings but not much in the way of voicemail.
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Joined: Feb 2007
Posts: 330
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Member
Joined: Feb 2007
Posts: 330 |
Dealer protected system. I had similar issues. The dealer wanted $100.00 an hour for remote tech support. My customer ripped the VM card out of the KSU and threw it in the dumpster. Really..
Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Originally posted by Alvaphonepro:
Dealer protected system. I had similar issues. The dealer wanted $100.00 an hour for remote tech support. My customer ripped the VM card out of the KSU and threw it in the dumpster. Really.. Then what did they do for a voice mail? A $100 an hour is probably the going rate for tech support for a lot of companies.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
Originally posted by Z-man: Originally posted by Alvaphonepro:
[b] Dealer protected system. I had similar issues. The dealer wanted $100.00 an hour for remote tech support. My customer ripped the VM card out of the KSU and threw it in the dumpster. Really.. I agree , seems like a a poor move on his part , what kind of VM can he get that will be free and offer free support ?
Skip
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