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#173352 09/29/05 09:42 AM
Joined: Dec 2002
Posts: 27
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Currently using a non-ACD MPD card.
What would I need in order to record
conversations on specific extensions?
We need to do quality/training checks
and feedback to our account.
Thank you in advance for replies.

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#173353 09/30/05 02:13 AM
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Are you looking for a voicelogging system or do you want to monitor calls during conversation, for assistance during the call?

#173354 09/30/05 02:37 AM
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Voice logging. For reviewing after the fact.
Thanks SSPhone for the reply.

#173355 09/30/05 03:04 AM
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There a post in the general forum asking about recording also and several replies.
https://www.sundance-communications.com/forum/ultimatebb.php?/ubb/get_topic/f/1/t/001179.html
These are off system devices and may be your best option.


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