|
|
|
|
Joined: Apr 2007
Posts: 421
Member
|
|
Member
Joined: Apr 2007
Posts: 421 |
Customer has a MICS 6.0 and CallPilot that was upgraded to 3.1. The problem is that the AA plays the closed greeting during open business hours. I have checked all settings and cannot find an issue. I have even reset the CallPilot and it will fix the issue for a short time. Has anyone seen this?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Oct 2006
Posts: 1,408 Likes: 6
Member
|
|
Member
Joined: Oct 2006
Posts: 1,408 Likes: 6 |
I'm sure you checked the greeting table times? Make sure they are correct, so that the morning greeting actually is set to play between 8 AM and noon, for example. Sometimes its the little things that get you.
Jim
|
|
|
|
|
Joined: Apr 2007
Posts: 421
Member
|
|
Member
Joined: Apr 2007
Posts: 421 |
Yes, all that has been checked. We just recorded 1 greeting for both day and night.
|
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
F982 business open? No change to yes
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Apr 2007
Posts: 421
Member
|
|
Member
Joined: Apr 2007
Posts: 421 |
Everything possible in programming has been verified.
|
|
|
|
Forums84
Topics94,402
Posts639,369
Members49,808
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
